Problem:

The holiday season brings the challenge of managing multiple simultaneous check-ins and pre-arrival inspections for short-term rental properties in London. This can lead to unsatisfied guests due to extended waiting times or incomplete property quality checks. Coordination of these check-ins often proves inefficient, consuming significant time and resources to ensure they are completed correctly and on time. Guest satisfaction further declines when properties are not thoroughly inspected before arrival, and guests are left without clear guidance on using appliances.

Solution:

A Place Like Home partnered with Keylr. to streamline the booking and management of service requests for their short-term rentals in London. Through Keylr.’s platform, efficient task assignment and process automation have significantly reduced average check-in times while improving operational capacity and logistical efficiency. Keylr.’s vetted agents not only optimize workflows but also enhance the guest experience, leading to higher satisfaction rates across the board.